Release of Medical Information

Electronic Request for Records

Customer Healthcare now offers an Online Patient Record Request tool for the following individuals to request patient records:

• Patients requesting their own records
• Parents of minor patients requesting records
• Caregivers acting on behalf of a patient (i.e. Power of Attorney)

The Online tool verifies your identity by asking for a photo of your driver's license, which can be taken via webcam or smartphone. There is no additional charge to use this service.

Please note, Chrome, Safari and Firefox are the recommended browsers for this application. If you encounter any issues with your electronic request and/or are looking for an update on a submitted request, please call our Release of Information Call Center at (804) 828-4423 and press option 5 to speak to a live person during normal business hours (Monday through Friday, 8:00 am to 4:30 pm).

Request your records online

Mail-in Request for Records

VCU Medical Center's Department of Health Information Management has contracted with a copy service, CIOX, to process requests for medical records. To request medical information, download the authorization form to release your confidential health care information. Complete the form in its entirety, sign and date it, and mail to the address below.

Download the authorization form 

VCU Health System
Release of Information/CIOX
P.O. Box 980679 Richmond, VA 23298-0679
Phone: 804-828-4423 FAX: 804-828-5344
Service Desk: Main Hospital Lobby, Room 1-403A

Requested copies of medical information will be provided within 15 days of receipt. Please note, records will be faxed at no cost directly to your provider for continuity of care. If you need to speak to a representative, call (804) 828-4423, Monday through Friday from 8:00 am to 4:30 pm and press 5.