Notice of Non-discrimination
All patients have the right to receive care at VCU Health System without discrimination due to age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex (sexual orientation, gender identity or expression and pregnancy), protected veteran status, marital status, genetic information, or any other protected characteristics under applicable federal, state, or local law.
VCU Health provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
We also provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact VCU Health’s Language Services at (804) 628-1116 or our Patient Resource Coordinator at (804) 628-0400.
If you believe that VCU Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Patient Resource Coordinator, VCU Health, Box 980143, Richmond, Virginia, (804) 628-0400, TTY: 1-800-828-1120, Fax: (804) 628-0777, Email: pr@vcuhealth.org
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, a Patient Resource Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at U.S Department of Health and Human Services, Office of Civil Rights