Patient Care and Concerns

At VCU Health, you are at the center of all we do. Excellent patient centered care and patient safety is our priority. We recognize, protect and promote the rights and responsibilities of those we serve. This includes your right to have access to and receive treatment that supports your age, race, ethnicity, religion, culture, language, disability, socioeconomic status, sex, sexual orientation and gender identity or expression. We affirm our Patient Bill of Rights and Responsibilities, and all staff and patients are expected to support and respect these principles.

We are also committed to continuously improving the quality of care you receive and work to ensure your overall experience is excellent. If you have any compliments or concerns about your rights, care, treatment and safety, we encourage you to first talk with a member of your health care team. Most issues can be resolved by talking with your nurse, the nursing manager or your doctor. If you feel your issues are not being addressed, you may contact the Patient Experience Department at:

Contact Patient Relations:

• VCU Medical Center: (804) 628-0400
• VCU Health Community Memorial Hospital: (434) 584-3227
• VCU Health Tappahannock Hospital: (804) 443-6164

If you need further assistance in resolving your concerns regarding the care you received at VCU Medical Center, these resources are available to help you:

• Clinical Administrator: (804) 628-0034
• Ethics Committee: (804) 628-3844
• Patient Safety Officer: (804) 828-0506
• Risk Management: (804) 828-1707

For more information on your rights, responsibilities and care, please visit:

How to Speak Up About Your Care (Tips and resources)
Rights and Responsibilities (English and Spanish)
Notice of Non-Discrimination
Notice of Privacy Practices (English and Spanish)
Social Media Guidelines
Contact Us (Frequently Called Numbers)

If you believe that your privacy rights have been violated. To file a complaint with VCU Health System, please contact:

• Corporate Compliance: (804) 828-0500
• Compliance Helpline: 1-800-620-1438

If you feel your issues are not being addressed, you may directly contact:

• Virginia Department of Health’s Office of Licensure and Certification at 1-800-955-1819
• Virginia Department of Behavioral Health and Developmental Services at (804) 786-3921
• The Joint Commission at 1-800-994-6610
• DNV Healthcare (accrediting agency for VCU Health Tappahannock Hospital) - 1-866-496-9647