By Shea Wright 

Valentine’s Day is often celebrated as a time for romance, but love comes in many forms — especially the kind built on decades of friendship and service.  

Just beyond the welcome desk on the first floor of VCU Health Community Memorial Hospital (CMH) is a hidden gem that brings joy to patients, staff, and visitors alike. The hospital gift shop, a warm and welcoming space filled with carefully curated items, is more than just a store— it’s a labor of love run by two extraordinary women. 

For the past seven years, Lois White and Dottie Collins, both longtime members of the CMH Auxiliary, have volunteered and run the hospital’s gift shop. Their bond, however, stretches over 20 years of friendship built on shared laughter, mutual support, and a deep commitment to supporting their community.  

We just love what we do. It’s never felt like work to us because we enjoy it so much. We get to meet new people every day, brighten someone’s afternoon, and be a small part of their journey.

-Dottie Collins, CMH Auxiliary member

Every Friday, without fail, the duo can be seen dressed in coordinating outfits, always seasonally themed and festive. Whether it’s hearts for Valentine’s Day, bright spring florals, patriotic hues for summer, or festive holiday sweaters in December, their outfits add an extra layer of charm to the store.  

“It was Collins’ idea to come dressed alike on Fridays, and the shop is always packed that day because people want to see what we have on,” White said. 

“We just love what we do,” Collins said. “It’s never felt like work to us because we enjoy it so much. We get to meet new people every day, brighten someone’s afternoon, and be a small part of their journey.” 

Their responsibilities go far beyond greeting customers and running the register. The two women handle all aspects of the store’s operations including carefully selecting merchandise, setting prices, restocking shelves, and ensuring the store remains an inviting space. Their keen eye for trends and customer favorites has led to one item flying off the shelves more than anything else: earrings. 

“We can’t keep them in stock,” Collins shared.  

“It doesn’t matter if they’re classic studs or fun, festive designs — people love them! We have people who stop by weekly just to check for new styles,” White added.   

A signature touch of their work is the ever-changing display outside the store. A mannequin and table are decorated with seasonal items reflecting the joy of each season. 

I didn’t think I would be 80 and still working, but I really enjoy meeting new people, and working at the store helps me do that. 

- Lois White, CMH Auxiliary member 

Beyond the merchandise and displays, the heart of the gift shop is the connection these two women foster with everyone who walks through their door. Patients and their families often find comfort in the warm, friendly atmosphere they create swapping stories about their children and grandchildren. Hospital team members appreciate having a go-to spot for a thoughtful birthday gift for a colleague, quick pick-me-ups, or just a friendly chat after a long shift. 

A passion for volunteering  

Their passion for volunteering didn’t start behind the counter at CMH. For Collins and White, it stems from a shared belief in community. Prior to running this store, they also ran the gift shop at the former hospital site in South Hill.  

“I didn’t think I would be 80 and still working, but I really enjoy meeting new people, and working at the store helps me do that,” White said.  

The CMH Auxiliary, of which White and Collins have been members for over 30 years, has a long history of service to the hospital and the South Hill community. Volunteer activities are unpaid and include patient-related services and various clerical duties. The auxiliary also established the Tree of Love, a program that provides scholarships for CMH team members who want to continue their education.  

As we approach Valentine’s Day (or as these two would call it “Galentine’s Day,” a celebration of female friendships and support), Collins and White have proven that giving back is not just about the work — it’s about the love, joy, and connections that come with it. 

So, the next time you pass by the first-floor gift shop, take a moment to step inside. You might find a thoughtful gift, a few necessities, or simply a warm smile from two friends who make CMH a little brighter every day.  

Inspired by Lois and Dottie’s story? Learn more about our team members  

Check out opportunities to volunteer at VCU Health Community Memorial Hospital