Contact Us

To reach us by phone during business hours (Monday through Friday from 8:00 a.m. – 4:30 p.m.), please call 1-877-814-3475.

If you need to reach a pharmacist urgently after business hours, please call 1-877-814-3475 and press 1 to page the pharmacist on call.

To reach us by mail or to pick up your prescription, use the following address:

VCU Health Specialty Pharmacy
1030 Wilmer Avenue, Suite 300
Richmond, VA 23227

We are closed on all major holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Reporting Concerns About Your Care

We want you to be completely satisfied with the care we provide. If you have any issues with your medication, services rendered or any other issues related to your order, please contact us at 1-877-814-3475.

Patients and caregivers have the right to voice complaints and/or provide recommendations regarding our services. You can do this by contacting us via phone or mail.