Specialty Pharmacy
1030 Wilmer Ave, Suite 300
Richmond, VA 23227
Phone: 1-877-814-3475
Hours: Monday to Friday: 8:00 am to 4:30 pm
Welcome to the Specialty Pharmacy at VCU Health in Richmond, VA. We’re committed to providing safe, high-quality care and outstanding customer service. We work directly with your healthcare provider and health insurance company- and, if needed, your family members or a caregiver- to make sure you receive your medications in a timely manner.
We also offer clinical services, including:
- Providing prescription management services, such as medication counseling and prescription transfers
- Reviewing your medical records to ensure that your medication is safe and appropriate based on your health
- Calling you with monthly refill reminders
- Helping you with any issues that may arise related to your medication or prescription drug coverage
What Health Conditions Often Need Specialty Drugs?
Some medical conditions must be treated with specialty medications (prescription drugs that aren’t available at every pharmacy). These conditions include:
- Allergies
- Asthma
- Blood disorders (such as sickle cell anemia)
- Cancer
- Cystic fibrosis
- Dermatitis
- Growth hormone disorders
- Hepatitis B and C
- HIV
- Hyperlipidemia (high cholesterol)
- Inflammatory bowel disease
- Juvenile idiopathic arthritis
- Lupus
- Migraine
- Multiple sclerosis
- Obesity
- Organ transplant
- Osteoarthritis
- Osteoporosis
- Psoriasis
- Psoriatic arthritis
- Pulmonary disorders (lung diseases)
- Respiratory syncytial virus
- Rheumatoid arthritis
- Spondylarthritis
- Substance use disorders
Our Services
From the moment we receive your prescription until it shows up on your doorstep, we’re here to make your experience as smooth and seamless as possible.
Once your medications arrive, we can also help you with questions about dosing, drug interactions, side effects and more.
How We Help You
Here’s what you can expect as a VCU Health Specialty Pharmacy customer:
- Prompt prescription processing. As soon as we receive the electronic prescription sent by your provider, we’ll gather the information we need to begin preparing your order.
- Behind-the-scenes insurance support. Once we’ve received your insurance information, we will work with your clinic and insurance provider to perform benefits investigation and process prior authorizations if needed.
- Financial assistance. If you still have a high prescription drug copay despite your insurance coverage — or you don’t have insurance at all — we’ll explore different options to help you get the lowest price possible. Learn more about the financial services we offer.
- Delivery service. We’ll deliver your medications straight to your home (or your location of choice). Although we’re primarily a mail order pharmacy, we also offer in-person medication pick-up. You can come to our facility at 1030 Wilmer Ave. in Richmond, or we can coordinate the pick-up at another VCU pharmacy location. Call us at 1-877-814-3475 to discuss your options.
- Refill reminders. We’ll call you 5-10 days before it’s time to refill your medication.
- Ongoing education and support. Our pharmacists want you to feel comfortable with your medications. We’re here to answer any questions you have.
- Language assistance. We offer interpreter services for patients who do not speak English.
- Disease-specific support. We offer patients with certain medical conditions an extra level of support through our free patient management program. We’ll monitor your progress as you continue to take your medications to ensure they’re improving your symptoms and your overall health.
Accreditation
VCU Health Specialty Pharmacy has received 4.0 accreditation by URAC and has ACHC accreditation for specialty pharmacy.
