Medicare Advantage Open Enrollment

Frequently Asked Questions

When and what is Medicare open enrollment?

The Medicare Open Enrollment Period runs each year from October 15 through December 7. During that time, you can change your coverage from Original Medicare to a Medicare Advantage plan, switch Medicare Advantage plans, or change from a Medicare Advantage plan back to Original Medicare.

If you’re satisfied with your current coverage and feel it will meet your needs, you do not need to do anything.

What Medicare Advantage plans does VCU Health participate in?

Original Medicare (parts A and B)
VCU Health doctors and hospitals accept all Original Medicare (parts A and B) and Medicare supplement plans. If patients have an Original Medicare plan, we can continue to see them.

Medicare Advantage (part C)
VCU Health doctors and hospitals accept most Medicare Advantage and Dual Special Needs plans (D-SNPs).

VCU Health accepts the following Medicare Advantage Plans:

• Aetna
• Anthem (excluding Caremore/Carelon)
• Cigna Medicare (effective 1/1/23)
• Clear Spring Health (plan ending 12/31/24)
• Humana
• Molina Healthcare
• Sentara Health Plan
• United Healthcare

Who can help me review and compare Medicare health plan options?

Virginia Insurance Counseling and Assistance Program (VICAP) available by phone at 1-800-552-3402 (option 1). They can review and compare plan offerings.

Who can help if I have questions about my current coverage?

VCU Health Customer Service is available Monday through Friday from 9:00 AM to 4:00 PM at (804)-523-7001 or toll-free at 1-888-803-0082 (option 6).